Britney T.

I live in California and wanted to surprise my wife with a new bed and mattress so I visited Mattress Discounters website and placed an order. I was charged almost $900, sent a confirmation email and told someone would call me "shortly" to set up delivery and provide me with my delivery options. When I didn't receive a call after four hours I called the phone number listed in my confirmation email. I was told my order wasn't in the system and to call back in an hour or so. It's now been 24 hours and I've made 7 phone calls to 1-800-BUYABED. I've been told that there was a glitch in their system that didn't automatically process my order (though the money has been removed from my account) and that it was going to have to be entered manually. It's now been one hour since they've "entered it manually" and the order still isn't available in their system. They are "working on it" and keep telling ME to call THEM back. They just called me to confirm they had processed the order. When I asked about details they said they were going to set up delivery for my mattress. I asked about the bed I had ordered and they said what bed? SERIOUSLY! When she "looked into it further" and the bed isn't available in my area... even though it was when I ordered it and I was charged for it. She said they were issuing me a credit for $XXX. XX - which was almost $200 LESS than what I was charged for the bed. I asked why I would be refunded less than I was charged and she had no idea. I cancelled my order and it will now take 3 days to have the money put back into my account. She also told me a refund amount of more than $100 less than I was charged. I corrected her and she said she was sending me an email to confirmed the corrected refund amount. STAY AWAY FROM THEM AT ALL COSTS!