I'm so so surprised at all these bad reviews. As the sitter, I maintain the highest standard when boarding pets in my home. Emergencies can and do come up, as most sitters are just regular people who have lives outside of their business but that is no excuse for some of the things I'm reading. As the client hiring a sitter it is your upmost responsibility to make sure you are leaving your pet with someone you trust and have a connection with. It is your responsibility to vet out the people you are leaving your property/home/pet to. Where I am from (near milwaukee, WI) I have never heard such bad things about other Rover sitters.