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1 Review by Brigid

SpookyEyes

SpookyEyes

9/19/15

I'd like to find somewhere to voice my horrible experience with this site. I had previously posted a review on their facebook page but it was taken down within the same day and they then blocked my ability to post on their page, which is a good indication of my overall experience with this company. It started in June when I ordered some lenses I need for an event in July, they offer free shipping which is great but I wanted to make sure that my lenses would arrive in time so I paid for the faster shipping option. According to my calculations the lenses should have arrived days before I needed them, yet they never did. After a week or so after they should have been delivered I decided to call the company to inquire about the shipping, and no matter what time I called, no one answers. I finally heard back via email, and they informed me that there had been an attempted delivery a few days before. I had never recieved notice of this. I called the post office to see if they had a package in my name but they did not. I then asked the company to refund my purchase as I no longer had use for it anyway. They assured me they would refund me once the package returned to their facilites as it likely would since it seemed to be lost en route, which I understood. When the package finally did get to them they reached out to asking if I wanted it sent again. I reminded them I had asked for a refund over a month ago. They assured me they would issue the refund for the contacts (not the shipping which they should have offered to cover if they knew anything about customer service) and I was just happy to finally have this situation over. But of course, the refund never came! I waited a few days until I reached out again, they said to call my bank to see what happened to the refund. I called my bank, which I trust more than these guys, and my bank said they would be able to tell if any credits were being issued to my card even if it was still processing, but that there was absolutely no refund made. At this point I emailed the company once more and they offered absolutely no help and are taking no responsibility for the situation. It is extremely frustrating and I would hope that my review stops people from using this site, because they will not help you in the event that anything should go wrong with your order.

Tip for consumers: Do not use this site!

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Brigid Has Earned 17 Votes

Brigid D.'s review of SpookyEyes earned 17 Very Helpful votes

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