Brigette D.

The Gucci ankle boots I ordered from net-a-porter.com arrived in lightning speed... less than 4 days. And came in a pretty box and packaging. Unfortunately, they were a tad too large for my feet so I contacted them via telephone to start the return/exchange process. The gentleman I spoke with had such a lovely demeanor to him and he immediately put me at ease. The whole return/exchange process was easy peasy and I received my correct size boots in a jiffy! HIGHLYYYYYYYYY recommended over the other luxury online website ssense.com who is crap at customer service.

This is the first time ordering from mpourcollection.com and i'm all smiles =) the shipping from the East coast was fast, the parcel was wrapped impeccably with chic black tissue paper, and the merchandise I ordered was of impeccable quality and true to size. I highly recommend this reputable Canadian shopping site!

Just received my 3.00ctw diamond vs2 eternity band from costco.ca today and it is simply exquisite! I've never purchased diamonds from costco before but have heard rave reviews about them being appraised for much higher, so I decided to give it a go. And boy am I glad I did. The amount of fire radiating from these diamonds is just breathtaking! I highhhhhhly recommend costco.ca for their wide selection of quality goods as well as speedy and reliable shipping. I received my parcel in just 2 days. And the ring was carefully packaged to avoid damage to the fine jewelry piece.

Excellent experience purchasing from Society6. The item arrived safe & sound in a timely manner. But upon opening the parcel, it reaked of a strong sour smell. I guess it could have been from the ink during the custom print process? Anyhoo, so far after popping the printed tank into the machine for a wash, the color's haven't run and everything looks fresh and superb... just like the day it arrived. So i'm a happy camper :)

Fab selection of shoes without having the risk of paying any duty/brokerage fees as this online merchant is based in Toronto, Canada... scoooooOore! My Jeffrey Campbell ankle boots arrived in a timely fashion and everything was perfect. Highly recommended! :D

marcelle.com was having a promotional 40% off everything to celebrate International Women's Day. So i decided to place an order from them. I placed the order on march 13th... my order was finallyyyyyy shipped out of their warehouse on march 21st... a full 8 days after i had placed the order. Completely unacceptable. If they're short-staffed on warehouse employees, they should think of hiring more staff to handle the sales events. Doubt i'll be ordering from them again.

UPDATE: their customer service representative named Liné emailed me to apologize for the discrepancy. She offered stellar customer service. Thank you Liné for your exemplary service. You have redeemed yourself and I will continue to be a loyal customer of Marcelle.com as well as continue to purchase Marcelle items from local retail stores :)

Fantastic selection of costumes and props and lots more. The owner, Phil, was super nice via email correspondence. And my parcel shipped out on the 2nd day after I placed my online order. Highly recommended site!

Superb selection of diff brands. On one shipment, I ordered a Marc By Marc Jacobs item and it was perfectly packaged and I received it in less than 3 days. However, they're shipping options are tricky. For Canadian customers, I highly recommend the Postal delivery option... it's not as fast as the Express delivery
With Shopbop Global option nor the Express delivery option, but there's a lesser chance your parcel will get wacked by import/brokerage fees with the Postal delivery option. I've erred by choosing the Express delivery option and was wacked hard! On a seperate order of another Marc by Marc Jacobs item, I chose the Postal delivery option and got absolutely zero import/brokerage fees... score! :)

HollyNorth rocks! They stock a kickass selection of hard-to-find items from established movie-set brands such as Kryolan and Ben Nye. And their friendly service is second to none. A+

I was pissed when I had ordered a pair of shoes from Urbanoutfitters.com that was clearly advertised as an ONLINE ONLY SPECIAL... which means that particular shoe style wasn't available anywhere in the stores... only to stumble upon the SAME style at my local downtown Urban Outfitters store! Not only that, the ones in the store were 1/3 of the price I had paid for them online. False advertising much?!?! After that bad experience, it left a sour taste in my mouth and now I'm wary of their so-called 'online only' specials. Hmmmm.

UPDATE: But since that time, I've placed over 30 orders with them and things have gone smoothly without a hitch. So, UO has redeemed themselves in my eyes. Keep up the great work, UO! :)

All items were carefully wrapped in bubble wrap for protection. Fab selection of beauty brands. I wish they stocked more Kryolan though. Fast and free shipping for orders over $25. Highly recommended site. A+

Excellent selection of products. So far I've ordered from them 8 times and all parcels arrived packed exceptionally well + free bonus sample products. Just received my recent order with a $10 off promo and free shipping... awesome. Highly recommended site.

Thumbs up to their great customer service team with prompt email responses... they get the job done right to please the customer. Great selection of shoe brands here too. Just received my order with a $15 off promo offer and the Jeffrey Campbell heels fit perrrrfectly. LUV! XOXO

They carry a brand an Australian-based eco-friendly brand I like and the shipping department knows how to package and ship their parcels properly to Canada. Great online shopping site. Way to go collectivehabit.com!

Vast selection of brands as well as LIGHTNING fast shipment of orders. My recent order was received 2 days after I just placed it! EPIC!

I've been an obsessively loyal and freeeeequent customer of asos since 2006. Absolutely love their insanely vast selection, easy-to-navigate website layout, and flawless customer service! Nothing but the best! ASOS rocks! :D

So after repeatedly stalking our local Gucci stores for this one particular handbag I've been coveting, I was advised that they won't be getting stock for months. I got impatient and decided to order it online at Gucci.com where they have it in stock. My handbag arrived lickety split within 4 business days from the Gucci warehouse located in Seacaucus, NJ. I'm ecstatic about finally getting my hands on the prized bag. However, the warehouse staff could have boxed up the luxury item in a more secure manner. The sides of the corrugated brown cardboard box was not sealed whatsoever... leaving WIDE gaps where liquids (rain) could have easily seeped in and resulted in damaging the luxury item. The box arrived with one side of the box half torn open as if someone pulled at it to peer at the contents inside. If the gaps of the box were securely taped, this would not have happened. Would I order from them again? Hmmmm... only if I was desperate and don't want to be waitlisted for a luxury piece. I sure hope Gucci management takes a look at this constructive review so they can make improvements in their shipping quality control.

Good selection of products... although I prefer shopping at their actual Oxford store in London which offer waaayyy more in terms of selection. I've ordered from New Look several times and they've all been no probz. However, one time I ordered a pair of shoes and they weren't shipped in a box so they incurred a few dings and marks in the material. But my other orders from them have always been two thumbs up. So overall, a good reliable company with timely shipping and arrival.

Firstly, they took forever to ship my parcel... 5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered... a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered... a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products... UPDATE: ok so after that bad experience I had over a year ago, I spotted 2 items on mango.com that I absolutely had to have so I decided to order from them to give them a chance at redemption. And boy am I glad I did. My parcel was shipped promptly this time. And everything arrived neatly packaged and safe & sound. I'm a happy camper! Mango.com you have redeemed urself! I will be a return shopper! Two thumbs up! :O)

Received my Jeffrey Campbell's well packed and in a timely manner. However, the website advertises Free Shipping to Canada and I was charged a sneaky $5 surcharge. So you need to read the FINE PRINT that states there will be a $5 surcharge on shoes due to the weight. Having to pay $5 isn't considered Free Shipping now then is it? This should be stated loud and clear instead of in the FINE PRINT. Kind of sneaky if you asked me. But overall, great customer service and an equally great selection of goods.