Brigette D.

Ordered twice from this website and was happy with the vast selection of different brands they offer. Fast & free shipping is a bonus as well. On one of my orders, an item was out of stock. However, no one from the warehouse contacted me regarding the out of stock item. Upon receiving the parcel, opening it and realizing one item was missing... my initial reaction was WTFFFF to see one item missing. Then I finally realized it was out of stock only when I saw the item crossed off on the attached invoice. More effective communication skills should have been implemented to lessen the unpleasant surprise to the customer. Contacting the customer via email regarding the out of stock item would have been nice.

Good selection of products... although I prefer shopping at their actual Oxford store in London which offer waaayyy more in terms of selection. I've ordered from New Look several times and they've all been no probz. However, one time I ordered a pair of shoes and they weren't shipped in a box so they incurred a few dings and marks in the material. But my other orders from them have always been two thumbs up. So overall, a good reliable company with timely shipping and arrival.

Firstly, they took forever to ship my parcel... 5 days after I had placed the order. Secondly, the 3 out of the 4 items I had purchased were of poor quality. One item I had ordered... a gold-toned ring advertised as shiny yellow gold on their website actually turned out to be a dull, dark brass color. Complete false advertising. And another item I had ordered... a croc iPhone case doesn't even fit my iPhone 5 properly! The croc 'iPhone' case is more like a business card case! Pathetic advertising of low-quality meh products... UPDATE: ok so after that bad experience I had over a year ago, I spotted 2 items on mango.com that I absolutely had to have so I decided to order from them to give them a chance at redemption. And boy am I glad I did. My parcel was shipped promptly this time. And everything arrived neatly packaged and safe & sound. I'm a happy camper! Mango.com you have redeemed urself! I will be a return shopper! Two thumbs up! :O)

Received my order a couple of days ago from stevemadden.com and the ankle boots are fab. I gave them 4 stars instead of 5 only because they don't offer more shipping options. They don't offer USPS shipping, only FedEx or UPS... which we all know charge insanely high brokerage fees. To my surprise, I only had to pay FedEx $19.74cad in fees this time. The last time I had shoes sent to me via FedEx from solestruck.com, I had to fork out over $80cad. So the fees were actually decent this time around. And the Customer Service Department was extremely helpful, fast & prompt in assisting me with the revision of my order in a different shoe size. Ordering from stevemadden.com during their 25% off Friends & Family sale saved me $50 compared to if I had purchased them for full retail price locally at the mall. :)

The Gucci ankle boots I ordered from net-a-porter.com arrived in lightning speed... less than 4 days. And came in a pretty box and packaging. Unfortunately, they were a tad too large for my feet so I contacted them via telephone to start the return/exchange process. The gentleman I spoke with had such a lovely demeanor to him and he immediately put me at ease. The whole return/exchange process was easy peasy and I received my correct size boots in a jiffy! HIGHLYYYYYYYYY recommended over the other luxury online website ssense.com who is crap at customer service.

Nightmare of an experience ordering from them. Again, the actual store is worth shopping at, but not their website. I gotta say that this was hands down THE most horrific online transaction I've ever had in my life. They use a third party shipping service called DPD that will ONLY release the parcel to you if you pay taxes and duties on your parcel BEFOREHAND (before the parcel even reaches your shipping location). I received countless emails that looked like scam emails and phone calls asking me to call them to place a telephone payment. After doing research, I discovered that there is a prevalent FRAUD WARNING on DPD scams. Here it is: http://www.dpd.com/lu_en/Home/Shipping/Fraud-warning

So I contacted River Island customer service regarding this issue and the only thing they did was to instruct me to go ahead and pay them. Usually, I pay the delivery man or Canada Post man any duties and taxes when they hand me the parcel. No way am I placing a telephone payment with my credit card info before my parcel even gets delivered to me. Especially with that obvious DPD Fraud Warning in effect.

All I can say is... RED FLAGS MUCH?!?! Never again will I dare order from River Island again that's for sure.

My Stella McCartney bag arrived nicely packaged in a discreetly unmarked box which i like. My experience with ordering from ssense.com was good. However my only gripe is that this bag was advertised as WHITE. But in actuality, it was CREAM (OFF-WHITE). I decided to keep the bag as i couldn't be bothered with the inconvenience of the return process. But i would have preferred if you advertised the color correctly as OFF-WHITE or CREAM. So i'm out $1200 with a bag i thought was snow white when it's not. Meh.

In response to the ssense.com rep: You wrote "the Item color in promo images can vary from screen to screen." That is irrelevant as the description clearly stated the color as WHITE. White is white. White isn't cream or off-white in color. White is a color as pure as snow. So there is no disputing that your team's description of this 'white' Stella McCartney bag is completely erroneous and you should take responsibility for this error instead of trying to place blame on a computer screen.

After a horrible ordeal corresponding with www.needsupply.com, I'm warning all online consumers to stay away. After several days had gone by without any email notification of my order shipment, I contacted their customer service team regarding the tracking number of my shipment. I was given a useless tracking number that didn't even work after I tried several attempts. I contacted their customer service team again to inquire about the invalid tracking number at which point I received a shockingly mentally imbalanced reply: "it does work ok!"
- - - - W O W - - - - Needless to say, that tracking number DID NOT work and was indeed invalid. Just as I had thought. After patiently waiting, my parcel finally arrived after 4 and a half weeks with a DIFFERENT tracking number altogether. Avoid this abhorrent online merchant at all costs everyone.

Fantastic selection of costumes and props and lots more. The owner, Phil, was super nice via email correspondence. And my parcel shipped out on the 2nd day after I placed my online order. Highly recommended site!

I applaud Marks & Spencer for their vast selection in-store in the UK. It's too bad that a lot of the stuff they have available in-store just isn't available online. So far I've ordered a handful of times from them online and their merchandise is of exceptional quality. My fave item thus far is their genuine leather duffel travel bag... such a classic staple. However, I knocked a couple stars off cuz they used to ship to Canada for free for orders over $30+... but they no longer offer this now.

I'm giving gojane.com a MEH as they're not too Canada-friendly. Whenever they offer free shipping, it's always with no minimum $ for the US. but when they offer free shipping to all the loyal customers in Canada, there's always a catch... minimum order of $80 or $100... alwaaaaaaaaaaaaays. There's neverrrr free shipping for Canada without any stipulations. And their Black Friday/Cyber Monday promo's are the same. There are a ton of major online websites who offer free shipping to Canada without minimums on Black Friday/Cyber Monday. That's why myself and all my online shopper friends have not purchased anything from gojane.com this Black Friday/Cyber Monday. We had a shopping frenzy this Black Friday weekend at other major online sites and got a motherlode.

gojane.com: if you're reading this, i hope you know that placing a minimum of $80 and $100 purchase JUST to achieve free shipping is not a juicy 'deal' too good to pass up. Thanks but i'll pass.

Received my Jeffrey Campbell's well packed and in a timely manner. However, the website advertises Free Shipping to Canada and I was charged a sneaky $5 surcharge. So you need to read the FINE PRINT that states there will be a $5 surcharge on shoes due to the weight. Having to pay $5 isn't considered Free Shipping now then is it? This should be stated loud and clear instead of in the FINE PRINT. Kind of sneaky if you asked me. But overall, great customer service and an equally great selection of goods.

HollyNorth rocks! They stock a kickass selection of hard-to-find items from established movie-set brands such as Kryolan and Ben Nye. And their friendly service is second to none. A+

I rated it meh cuz I had no problems with my orders from them in the past. They had always been great to Canadian consumers by declaring a lower value on the declaration form. But on my recent order, for some reason, they didn't do things like they usually do, and I got wacked with $97.16 in customs duties. Ffffffffffffffff. And now they no longer offer free shipping for orders $50 or more to Canada. It's only free shipping if you order $150 or more. Booooo! If you want to gain more Canadian customers, it would be nice if you offered USPS Priority or USPS First Class Mail like you used to offer before.

I have an affinity for allsaints goods but on my recent online order with them, my jewelry item was shipped haphazardly without any bubble wrap or cushioning to protect the delicate contents. Just lightly handling the dark grey corrugated box it came in, you can clearly hear the jewelry piece banging against the walls of the box which could have easily caused damage to the product. My comment to allsaints: For a fragile item that costs over $300usd, are you guys that cheap to overlook proper packing materials such as bubble wrap or foam peanuts? C'mon, show some care.

Excellent experience purchasing from Society6. The item arrived safe & sound in a timely manner. But upon opening the parcel, it reaked of a strong sour smell. I guess it could have been from the ink during the custom print process? Anyhoo, so far after popping the printed tank into the machine for a wash, the color's haven't run and everything looks fresh and superb... just like the day it arrived. So i'm a happy camper :)

After ordering from missguidedus.com over 10 times, i'm sorry to say I am no longer a customer of theirs. It's unfortunate because missguidedus.com used to be one of my favorite online website to shop at. However, no longer will myself nor my online shopper friends be ordering from their website as they recently they changed their shipping carrier. They no longer ship to Canada via RoyalMail. Now they use FedEx who is KNOWN to charge exorbitantly high brokerage fees for international packages arriving to Canada. I only ordered a bikini top on my last order from missguidedus.com that was around $28. FedEx charged me $27 in brokerage fees. Enough said.

missguidedus.com: if you're reading this review, your loyal Canadian customers would like you to know that you're losing customers due to your sudden change in shipping carriers as it is just not economically feasible for us now. Go back to using RoyalMail THEN you'll win us all back.

My sister had a truly horrific nightmare of an experience with her order from cosplaysupplies.com which is based in Toronto, Canada. Not only did the owner give her excuse after excuse for the month-long delay, the 2 products she received weren't even the products she had ordered! She ordered 2 of the professional makeup artists' grade Graftobian color hair sprays. Instead, she received 2 low grade dollar store color hair sprays meant for Halloween usage. Completely ludicrous why the male owner named Dani would knowingly ship out a cheap low grade replacement as a substitute for items he doesn't have in stock. After 3 telephone calls with the owner and endless empty promises of a refund, the only way my sis was able to rightfully get her money back was when she filed an official PayPal complaint. Only then did Dani finally own up to his unethical wrongdoing and feebly issued the refund. So buy from this scam artist at your own peril, folks.

Superb selection of diff brands. On one shipment, I ordered a Marc By Marc Jacobs item and it was perfectly packaged and I received it in less than 3 days. However, they're shipping options are tricky. For Canadian customers, I highly recommend the Postal delivery option... it's not as fast as the Express delivery
With Shopbop Global option nor the Express delivery option, but there's a lesser chance your parcel will get wacked by import/brokerage fees with the Postal delivery option. I've erred by choosing the Express delivery option and was wacked hard! On a seperate order of another Marc by Marc Jacobs item, I chose the Postal delivery option and got absolutely zero import/brokerage fees... score! :)

Excellent selection of products. So far I've ordered from them 8 times and all parcels arrived packed exceptionally well + free bonus sample products. Just received my recent order with a $10 off promo and free shipping... awesome. Highly recommended site.