Bri G.

I ordered a Nikon COOLPIX AW130 waterproof Digital Camera (blue) from DeltaCloseouts.com for $228 on 1/09/16. There was no description of what came with the camera, but did suggest additional items to buy for it. My order included a free camera case and free shipping. I did not receive a confirmation email.

I received an email on 1/11/16 with a request to call "Jerry" to confirm the order. I called the number and got a hold of Jerry he told me that he needed the security code from my credit card because I had entered the 3-digit code wrong. I had questioned him multiple times as to why he needed it, but he insisted. He then told me that I had forgotten to purchase a battery for the camera. I questioned him again why I needed a battery for a camera if it was new because they always come with batteries, but I bought the battery despite my instinct telling me not to. He told me that I would receive an invoice confirmation by email, but I never received it.

I received the camera on 1/18/16 and I had noticed that the camera was not the right color. I looked at the invoice that was in the package and at the bottom of it states their company policies. The very last one states, we do not under any circumstances specify colors or the items being purchased, if we do not have a specific color available we will ship out same model camera, alternative color. I called Jerry and complained to him and he tried to transfer me over to talk to customer service, but said that customer service was down and to call back in 15 to 20 minutes. I called customer service and explained that I had not received an invoice by email and their privacy policy and terms and conditions on their website does not mention this company policy and got very defensive and rude to me saying that in fact it is stated on the website. I said that I wanted the color that I ordered or I wanted to return the camera, which he then told me that I would have to pay a minimum restocking fee of 15%. I then hung up on him because I was so mad. I paid $318.95 for the wrong colored camera and a battery that should have been included. The charge on the credit card appeared under More4LessDigit00.