I needed Office 2013 to do an ecollege course. so I looked around and saw this company. The price was very good. so I purchased with my credit card. I actioned this on a Saturday afternoon and I received an email with a jpeg file saying I will get the download and product key in 24 hours. I then checked reviews and some were quite worrying. However the download email did not arrive in the 24 hours. I emailed on the Monday and got them within 45 minutes. I loaded up and entered the product key and all is working fine.