Bridget G.

We booked all our family travel through Expedia 6 months prior to arrival. When we arrived after traveling half way across the country the hotel said they were over booked and Expedia dropped us. There were no more rooms in the area except a very bad two star hotel we booked a 4 star and they said sorry nothing we can do. Expedia was no help at all. After calling around we told the hotel to get us blankets and pillows that we were going to sleep in their lobby since there were no other rooms in the area. They quickly found a room however it did not have air conditioning and it was hot but they brought in a fan. It was better than the horrible hotel Expedia tried to send us to (bed bugs, stained sheets, mold, bad service all on the reviews of the other hotel). Expedia needs to address this issue. They should not be overselling hotels and if they are they need to let people know. Surprised there is not a class action lawsuit yet!

Do NOT buy a VISA gift card from the giftcard mall. My son received a $50 visa gift card for a birthday present and when he went to use it there was only $7 on the card. It was in a package and not opened so we know the giver of the gift did not use it. Somehow hackers must have gotten the numbers and used the card once it was activated. When we call to report it they made us fill out a ton of forms, send photos of the card and a long phone call documenting everything. In the end they did not issue a new card because we did not have the receipt of purchase. It was so ridiculous. Very disappointing that such a large company such as VISA can not back their product, they do not have a handle on hackers and they have a horrible customer service department. I say give cash forget the VISA/AMEX gift cards. It is a total loss! Will never buy again.