I love the deck chairs we bought. Beautiful by the pool! However two of them broke a week later. They won't sit in the "upright position" and fall back to "recline." The company determined they would replace them after I sent a video of the problem; however, we threw away the boxes. I cannot buy boxes to ship them back - they are gigantic. I asked if I can buy two more deck chairs on my credit card, have them delivered, and use those boxes when they arrive to ship these two broken ones back. The company can then credit back my card and all will be well. It's an easy way to "exchange." They said no. What a racket. I'm scared to try this approach without their consent in case they refuse return and I'm stuck with paying for five chairs instead of three. They're pretty pricey. I wish they had a customer service department that would make this right. How can they not understand that I don't have two gigantic oddly shaped boxes. The way they are now, they are super dangerous. No one can sit in them because they can be slammed back. I want new ones. And perhaps the weight limit is low - I will make sure no men in my family sit in them! I'm going to call them one more time and suggest I drive out to the warehouse to exchange them in person. If not, I will have to dispute the charge with my credit card company. I can't keep these dangerous chairs the way they are now. Hopefully they will reach out and I can change this rating to a 5! PS. When I try to write a review on their website, it says there is an "error" and it won't let me publish.