After being referred to repairpal.com by CarMax, I found Main Street Garage in Upland, CA. After two attempts at repairing my alternator (they said it was a bad part both times), the third time the owners of Main Street Garage told me to take my car and go elsewhere after they refused to make good on a warranted part unless I would sign papers exposing me to having to pay for another diagnostic for the same issue. Meanwhile after calling repairpal.com to complain about their vendor (Main Street Garage) all she (Terra) seemed to do was make excuses for their behavior. Don't try and save a few bucks by using this resource just ask friends and family for a referral!
Hi Bridget, sorry to hear that you had a terrible experience. Faulty parts is an issue and by fault of the manufacturer, not the shop, most times. It seems like the shop tried to fix this issue "both times" and then suggested you to go to another repair shop to complete the repairs. Hoping your repair was ultimately repaired with good parts and that you found another trusted repair shop by word of mouth. If there is anything we can do to remedy your experience, please respond back to community@repairpal.com within reason to what we can do for you.
Thanks!