Bridget A.

I ordered a "Fruit Cocktail tree" in early summer 2019; received a broken, dead-looking twig in August. Planting materials say that "if the top is broken, take off and plant. It will not hurt the tree." Well, I planted, watered, and pampered it for almost 8 months - it arrived DEAD and stayed that way!
In April, 2020, I wrote the company for a refund. I was informed by e-mail ( a week later) that refunds were not done. I could request another FC tree (free of charge!) or a credit on my next order. I sent back the shipping information AND the dead tree. Didn't hear a word for 2 1/2 months when a new "healthy" tree was delivered. That tree was broken in 2 places and only had 1 sickly leaf start near the bottom.
(Pictures are of 2019 plant and 2 from 2020 recently received one)
Instead of planting outside, I'm going to treat it as a houseplant until next Spring, and see if the results are better. But I'm not getting my hopes up!
Truly BAD company and horrible customer service And now I receive catalogs from 3 of their other companies under different names BUT WITH THE SAME PICTURES AND PRICES!