Brian W.

Complaint - Laptop not operating due to Microsoft automatic update (2022-06 Cumulative Update for Windows 10 Version 21H2 for X64-based systems KB*******) Sunday June 12th 2022 – it was working perfectly prior to this incident.

Ricardo Sérgio
Executive Customer Relations (Microsoft)
Modern Life, Gaming and Customer Service

On Sunday 12th June 2022 a Microsoft Windows automatic update (2022-06 Cumulative Update for Windows 10 Version 21H2 for X64-based systems KB*******) installed on my Acer Aspire 5552 Laptop and has left it inoperable. This is the third time recently that an automatic Microsoft Windows 10 64 bit automatic update has wrecked my computers. The previous two times I was able to reinstall everything which took a week both times; this time the screen is black, nothing is working although power is getting to the laptop. I did everything which Microsoft Support advised (tried multiple solutions – to no avail). I also tried repair cd's, recovery setup cd's, Windows 10 64 bit installation CD – nothing is working. You can't even get into the BIOS System for recovery!

I have been using licenced purchased Microsoft Products for over 30+ years (right back to Windows 3.1 & MS Dos 5 to present day) and always recommended and used Licenced Microsoft products and operating systems on all my work computers (Local Government and my own personal machines).
There is nothing wrong with my hardware, it is a Microsoft Windows Software Automatic Update Problem which Microsoft should fix, as it is was responsible for the problem. I wish to strongly point out that I am not looking for compensation, just for Microsoft to get my laptop up and running again or at least have the decency to have the laptop Licenced Microsoft Software / Operating System fixed. So if you could get some of your Master Programmers to email me a working solution. My laptop is an essential means for me to communicate with family and for my work.

As previously mentioned it is a Microsoft Windows Software problem not a hardware problem.

Please do not close the case incident until you resolve the problem. Microsoft have the best Programmers in the world so this glitch in Microsoft's Software should be easy to fix for yourselves.

I await your solution at your earliest convenience.

Thank you very much for your help in this matter, much appreciated.

Kind Regards,
Brian Walkington