Brian T.

I have never bothered to write a review until now, but what I have just experienced demands a public disclosure. I purchased a Panasonic ET-LAE1000 replacement lamp for my projector, but when I received it the bulb was rattling around in the housing as it had not been properly affixed. I contacted Jaspertronics and told them I wanted a new unit as this one obviously was defective and even if it was somehow reattached, it had been rattling around within the housing throughout the shipping process and I did not trust that some damage had not been done to the filament, thereby reducing its life expectancy. Giving me the initial impression that they were more than happy to make it right, a very pleasant customer service representative, Candice, sent me a return authorization label and told me to let them know as soon as I had dropped it off at UPS and then once they had confirmation with a tracking number that the product was en route, my replacement would be immediately sent.

Not only was my replacement not immediately sent, as I called them again after a delay of almost 3 weeks and was told by Candice that due to the Covid-19 delays, my new replacement lamp was slow getting to them from the distributor, and then they had shipped it to me later then intended, but it was stuck in transit in Massachusetts - strangely - as I'm in Illinois and Jaspertronics was shipping from their location in Missouri. But even more significantly, when I received it today I was able to confirm that they had not sent me a "new" lamp as promised over 3 weeks ago, because unbeknownst to them, I had used a permanent marker to make a small black dot on the side of the defective glass bulb that I returned to them, and the lamp I received today had that exact black dot in the exact same location. They re-sent me the defective bulb, but had somebody re-attach it in the housing. They even went so far as to carefully repackage it in bubble wrap and the Panasonic box to make it appear as though it was a brand new unit.

They straight up lied about waiting for a "new" lamp from the distributor, and about sending me a "new" replacement for the defective lamp I originally received.

Beware! Do not trust this company! They did this to me even knowing that I am a trial lawyer in their next state as I had corresponded with them using my office email. This level of boldness in a deceptive business practice demonstrates to me that I am not the first - nor will be the last - to be played by them.

Brian