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I guess I should have read the reviews here prior to purchase because I'm in the same boat as many of these other reviewers. The tracking number they sent has not had any activity on it in 5 days. The email customer service people reply with the same canned' responses over and over. The phone support people are as worthless as the email service ones. They are not offering a refund because it's still within the shipping timeframe on the website which is not my complaint. If you need eyeglasses stay away from this group of liars and cheats.
Brian T.'s review of GlassesUSA earned 19 Very Helpful votes
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Terrible experience. Still waiting for an agent chat. Totally different prices than what is shown...
There is no customer service to speak with and that is frustrating.
Dear Valued Customer,
We are sorry that our production and shipping timeline did not meet your expectations. Production and shipping times vary depending on your prescription and the nature of your order, as well as which shipping method you choose.
Our typical production time is as follows:
Single vision (general use/near vision): approximately 2-4 business days
Multifocal / bifocal / tinted lenses: approximately 6 business days
Once your glasses are ready our Quality Assurance Team will test them for approximately 1-2 business days before shipping them out.
Shipping can take between 5-10 business days, depending on the Courier:
Standard (free): up to 7-10 business days
Expedited ($9.95): up to 5-7 business days
Express ($12.95): up to 3-5 business days
Once the order has left our facilities, we rely on the courier service for all additional details on the status of your shipment. However, if any delay, error, or incident occurs, we will do everything we can to resolve it and get your order to you as soon as possible.
According to USPS tracking, your glasses are in-transit and en route to you, well within the timeline as listed on our site.
All orders come with our 14 Day 'no questions asked' return policy. If you are not satisfied with your glasses, simply return them for a refund, store credit or an exchange.
If you require any further assistance, please contact our service representatives 24/7 at 1 844 244-1186 or by live chat on our site.
Enjoy your new glasses.
Yours truly,
GlassesUSA