I guess I should have read the reviews here prior to purchase because I'm in the same boat as many of these other reviewers. The tracking number they sent has not had any activity on it in 5 days. The email customer service people reply with the same canned' responses over and over. The phone support people are as worthless as the email service ones. They are not offering a refund because it's still within the shipping timeframe on the website which is not my complaint. If you need eyeglasses stay away from this group of liars and cheats.