Brian S.

What a terrible car buying experience! They really don't seem to care about the customer during and especially after the sale. I could write for days on what went wrong with this car purchase but I'll just mention the key issues:

It started with seven different salespeople reaching out to me with the exact scripted email "just following up on our phone call" even though only one salesperson spoke with me on the phone. Then they either wouldn't answer my direct questions or gave me conflicting answers. The only salesperson to effectively help me was Marcus Spivey.

Once they delivered the car, it had previous damage done to the front bumper and hood. It was repaired but I didn't know the extent of the damage and Carfax said it was clean. I didn't want to take the vehicle because they needed my trade upon taking delivery although that was never confirmed before the transaction happened so I refused the vehicle.

This is when everything went from bad to horrendous. Marcus and his team at Texas direct and Vroom accidentally paid off my trade and collected the title! Accidents happen but I needed the title ASAP because I ended up purchasing locally and selling my car on eBay and now he needed my title.

Marcus refused to speak with me through phone or email because I didn't buy from them even though I just needed to pay them for my car I never traded with them and get the title. Over the next 25 days, I called Vroom and Texas direct more than once every single day and every single time, they said someone would call me back ASAP.

I never received a call. Finally, the eBay customer that bought my vehicle called Texas direct and lit them up on the phone and guess what, they called me within 20 minutes and said they'll handle it ASAP.

Finally, they sent me an email to fill out a review and I gave them negative marks. The customer service department responded to me on three different occasions and said a manager would contact me ASAP. It's been two months and nobody has ever attempted to contact me and try to make it right.

You'll get a good price but is it really worth the aggravation? I don't think so.