Brian R.

I ordered a few things online with HockeyMonkey because the prices in Australia meant that even though the shipping is expensive it is still cheaper than here. Also, they just don't have the sizes for my son who is only 5. Well... I got a few things wrong in my order so panicked and sent an email. I received a quick reply from Sommer letting me know she was trying to track down my order. In the mean time I found something else wrong in my order so decided I should ring. I talked with Andrea who was very helpful and was then on a mission to track down my order. Instead of leaving me on hold she got my number and all I could think was "she won't call me back". 35 minutes later Andrea called... Andrea had tracked it down and proceeded to patiently correct all my errors and get the order correct. Andrea said it won't ship until the next day as it was late in the afternoon. Well I checked the order the next day and found that it was in fact sent the previous day. The speed of the delivery was exceptional as well. With the order complete at Monday lunch time in Australia, the delivery happened on Thursday afternoon... That is just ridiculous. I have never had such an exceptional online shopping experience and I tend to buy nearly everything online. WELL DONE HOCKEYMONKEY... Congratulations to you. My sincerest thanks. Brian