Brian R.

Don't use this card unless you can afford to loose the money you put on it. Someone stole my credit card information somehow and made 3 purchases in a 2 day period at the same Popeyes restaurant for a total of $139.55. I found out about the charges only 4 days later and immediately called Greendot. I was already very agitated that it even happened and then on top of that I had to talk to someone who I could not even understand. The only thing that I got out of the conversation was that I had to mail a letter listing the dates and charges that I was disputing. So I did, I explained that my card never leaves my home, I use it for internet purchases only and on a desktop computer with good virus protection. I live in NJ and that the purchases took place in CA. I was on lock down and could not have flown out to CA because of covid-19 no fly restrictions and have never been to CA. In my life.
This was their response:
"Thank you for contacting us about the dispute for $139.55 on your Green Dot. We have concluded our investigation of your dispute referenced above. Based on our review, we are unable to grant your claim because based on our review of relevant information, including transaction and account activity, no error was found. If you would like to request and receive a copy of supporting documentation used in the
Determination, please send a written request including your full name and the Case Number included at the top of this letter to: XXXXXXXX."
No error was found, really, they're calling it an error. This was credit card fraud, a crime was committed and it should have been investigated as such. (Who spends $139.55 at the same fast food restaurant in a two day period) I sent both an email and a mailed letter requesting the supporting documentation used in making the determination. They never responded.
Below you might see a Greendot response to this review saying something like:
"It truly saddens us to hear you're unhappy with the service you were provide. Please allow us the opportunity to make things right. Please give us a call through the number on the back of your card, so we can review your account with you."
I've already called, but can no longer speak to anyone. The automated system says that a decision has already been made, there is nothing further that customer support can do, goodbye.
This is not a real credit card company, you have no rights, don't throw away your money.

I ordered a pair of what was suppose to be brand new speakers. When I received them it was so obvious they they were a return/open box from another customer. The main tape seal was still there but someone had clearly forced open the box from the side and I could tell that someone had repackaged everything inside. I asked for a refund and returned them. It took almost two months of constantly calling to finally get just part of my refund back. Don't waste your time with this low budget company... use https://www.crutchfield.com/ instead, they are the best.