I am a small reseller hosting taking services from visualwebtechnologies from past 3 years and feel quit satisfaction from there overall performance. There plans are very cost effective and also there support are up to the mark. Issues are common in websites, as this is an ever changing industry. Even the google and what'sapp also update there version and fix the bugs. Sometimes the issues are from our side and from hosting side too, but I always got the support within 24 hrs at max.
So if you are new and need a reliable and cost effective reseller hosting solution then I personally think they are a good choice to start with.