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I ordered quite a lot of stuff just before we moved house so everything was packed into boxes and moved. It has taken us months to get sorted and unpack.
The flying drone that I bought lasted a week and then one of the 4 blades stopped working so it is now useless.
Tophatter simply told me that the 30 day period had expired and gave me a credit (about a quarter of the price of the item that can only be redeemed via another purchase.). Now fortunately I know my rights under consumer protection so I will be lodging a complaint with them against the company this week and I'm pretty confident that they will be forced to replace it or refund me.
The fact that I have to take this action will mean the end of my dealings with Tophatter.
In general the photos of the goods advertised make them look quite appealing but upon examination of all the stuff I have bought it could well be classed as cheap junk.
Lesson learnt, I should have purchased a single item and assessed it before proceeding to buy more stuff.
Brian P.'s review of Tophatter earned a Very Helpful vote
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Tophatter was the biggest rip off company selling fake items falsely advertising them as real....
Hi Brian,
Thank you for sharing your experience.
We hope every shopper will be delighted with every purchase, but understand that not everything can be perfect. If for any reason you’re not completely satisfied, you can request to return an item for up to 30 days from the date of delivery. A full refund of the original price paid will be processed upon return of the item in its original condition. Unfortunately, as you have mentioned we are unable to require a refund outside of the 30-day window. There are rare circumstances when we do so.
With that said, I reviewed your account and I see a refund was issued for Order #: 59675166.
Refund Details:
Amount: $27.00
Refund Issued: Aug 29,2018
Issued to: PayPay account.
Shoppers also have the option to rate their delivered items. Rating items is important because 1.) other buyers will be able to review the average rating on products before they bid, and 2.) items rated consistently low will automatically stop being scheduled on the platform. For these reasons we encourage you to rate the products you have purchased, although doing so is not required.
Warm Regards,
Angelique