I waited in for a parcel all day. Late in the afternoon I received a text to say the parcel was left on our porch and a card pushed through our door. We don't have a porch and no card arrived. Contacted Yodel, which is made more difficult than it needs to be and two days later I received a reply saying after investigations with the driver he did leave the parcel in our porch - again WE DO NOT HAVE A PORCH. The email was no reply. Avoid this company if at all possible. I now avoid buying from online retailers that use them.