brianne w.

Please reconsider using SMARTFARES as a 3rd party travel agency. Their website hid a 'sneaky seat fee', when I went to pay, before I could approve/decline, it charged me a 200$ seat selection fee. Because of this, I went to cancel my flight within 24 hours. They 'approved' a refund, however it's been 33 days and still haven't issued my refund. Their BBB ratings have 1.2 stars out of 5. Lots of people complaining of them not issuing refunds. I reported it to my bank, US BANK, and they are giving me a refund thankfully and disputing the charge as fraudulent. I still haven't received my refund from SMARTFARES, despite multiple calls and them saying "the refund is approved, please wait and be patient". Please reconsider using them, 2nd and 3rd party travel agencies, if they promote and support such an unethical subsidiary company. Book flights directly through airline.