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Brianna W.

Contributor Level

Total Points
82

1 Review by Brianna

  • CitadelServers

10/15/20

Charged twice! I paid for an invoice which isn't a problem for most services however I was charged again the next day. Upon contacting them I had to deal with 4 individual people all of which different views of my case. They agreed I had been charged twice and asked if I wanted a credit. I said no and asked for a refund. They refused and threw their bull crap tos in my face which I was clearly within my rights for a refund I had contacted them right away. Not days later. I have been fighting with them since the 7th and now they have suspended my server claiming overdue payment. So I get charged twice, get a credit forced on me AND my server gets suspended. They claim to have transferred me to their senior billing team but it's been 4 days since a reply and they suspended my service suspiciously after I opened an official claim with PayPal seems pretty sketchy I DO NOT recommend this service for anything they are horrid. They steal your money they overcharge you and refuse to help or be useful in anyway

Brianna Has Earned 2 Votes

Brianna W.'s review of CitadelServers earned 2 Very Helpful votes

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