I booked a flight with them and realized soon after I needed to cancel my flight. I called the airline directly and the airline was willing to refund me since I was within the 24 hour window of booking, but this site recorded the transaction as paid in cash even though I paid with a credit card purposely to prevent an airline from being able to refund anyone! When I talked to customer support they refused to budge on giving me a refund. Don't be tempted by their lower prices, you can get much better service elsewhere!