Brian N.

Maybe the worst Customer Service you can get. We were in contract for 1 year. At the end of the 1st year we received a call from our account manager * letting us know the contract was up and if we wanted to expand out territories. We only received 1 job for the whole year from houzz so we decided our advertising budget would be better spent with Google adwords or Yelp. So we canceled. Almost a year later we noticed we are still being billed (Partly our fault but we dont check our credit card charges that closely as there are around 500-600 transactions per month on that card). So we try to call houzz to cancel again. It took about 2 weeks for anyone to get back to us as you first have to call customer service so they can send an email to *, so * can email us to schedule a call time. (In the mean time of waiting for this call from * we have been billed again). * finally calls and says that in order for us to cancel we have to send a cancellation agreement to her in which there is a 4 month penalty to cancel or the length of contract remaining. I explained this contract should never have been renewed as we spoke about it. She didnt recall. I asked to speak to a supervisor and she did not want me to. After a few minutes of back an forth she finally gave in to such an absurd request and said it would be approximately 2 weeks before any supervisor could reach out to me. This is where we are now. I will follow up with how it Pans out.

As far as the actual advertising we only received 1 or 2 calls per month on Avg and the customer base was not very good. Lot of people just trying to get pricing that are not ready to commit. Adword or Yelp we have had far better luck and a far higher close ratio.

*Personal information redacted by admin