Brian L.

So, I waited 8 days to call "customer support" about this order. After waiting 33 minutes for a representative, 'Joe' came on the line. He apologized profusely for the fact that after two weeks I still had not received my part and said there was an issue at the warehouse. Fair enough, sh@t happens. 'Joe' told me that he would send me an email TODAY( 7/7/20) on the expected shipping date for my missing part. To my shock [sarcasm], I never got any email from QUADRATEC about my parts, that are PAID FOR... now I understand a delay in shipping, No issue. However, after I opened a "customer service ticket" on 6/29/20, and called on 7/7/20, from and order on 6/23/20; you would think that a company as large as this could actually communicate with their customer. Apparently that is too much to ask of QUADRATEC? As of 7/8/20, I have only received an auto-generated email notification of my new 'customer service ticket'. Buyer beware with this company.