Brian K.

This is the worst customer service we have ever had the misfortune to deal with. On 25/1/21 our order of a dining table and chairs was delivered to us. The delivery men noticed that the metal plinth was damaged, they took photographs and promised that a replacement part would be delivered within a few weeks. On 24/3/21 we e-mailed the customer services to find out when it would be delivered, the reply was that the manufacturers have the replacement plinth on their records and they will let us know when it would be delivered. It is now 9/9/21 and despite numerous e-mails, telephone calls and a visit to the Chester shop, we are still no wiser than we were 7 months ago. In July, We received a telephone call from the Chester branch to be told that the replacement plinth was on is way to the warehouse and should be delivered in early August. Guess what, we are still waiting. On 3 occasions we tried e-mailing a Director of the company - Peter Harrison, but have received neither an acknowledgement of receipt nor a reply. Having read other reviews I can only assume that Peter Harrison is a fictional character. With regard to the 'simple' job of replacing the plinth, having waited 7 months we very much believe that we have been told a pack of lies all along and that there was never any intention to do anything about the damage. The only courses of action left open to us are to put this message on to various public platforms and to instruct a solicitor to pursue a full refund of our money and for Furniture Village to collect the damaged table and six chairs.