Brian K.

TSN DIRECT, what a rip off. My daughter (from Canada) had to be in California during Christmas break and when she found out Canada and the US were in the World Junior Hockey Championship final, she tried to find a way to watch the game from California. I suggested she try a number of different things and nothing worked as TSN had all the broadcasting rights. So the only other common sense thing to do would be pay for a one day pass to watch that game. They have the broadcast rights so if you want to watch, then pay. So she paid for the one day pass... and when trying to log in to watch the game, it gave her a messages saying unable to watch from her location. She forwarded the email she received after paying for the one day subscription and I have been trying to get TSN Direct to refund her. It's only $8.39 but who wants to pay for something and not get what you pay for. The email I sent to TSN was not answered after close to two weeks. I tracked down a phone number and after long hold, I explained the issue and was told there are no refunds. Started to get a little more mad at the situation and its no longer "only $8.39 issue, its no a principal of the matter. I demanded to speak to a supervisor who i was told was sort of in the loop because the person I was speaking with said her and the supervisor was communicating about my issue while I was talking about it. Therefore I asked to speak to the supervisor. Of course the supervisor was somehow unavailable even though i was just told they were communication with each other so I asked for a call back asap. About an hour later a manager/supervisor called me back and said my daughter is not entitled to a refund because TSN Direct doesn't provide refunds. I said my daughter paid for a service that was unavailable and could only find that out after trying it so why should she have to pay and if so, then a refund should be in order. The supervisor said my daughter should have read all the terms and conditions where it states TSN Direct does not give refunds. Now I'm at a point where I'm getting a little peeved and it isn't a "only $8.39 " issue, its now a "TSN Direct, do the right thing issue. Who in the hell ever reads all the terms and conditions especially when its a one time thing to watch a game that either has already started or is just about to start. This is just wrong and everyone needs to know how TSN treats their customers. Perhaps Hockey Canada and whoever is involved in the decision making of who gets the rights need to know this as well.