I made the mistake of listening to sales speak rather than sticking with the reviews. Really big mistake. True telecom are not cheaper or better than BT, by a long way. My monthly bills are way higher than they were with BT. The final straw which led to this rant is that they want to charge me £125 plus VAT to rectify a fault which I know is external to my property but because they say the line is ok up to the house then I have to pay. Of course I only have their word for it that the line is showing a pass. Steer clear of them big time. I know it's external because the problem has occurred several times before.