Brian H.

Chair showed up 10 days late-----2 days later, THE BASE OF THE CHAIR BROKE IN 3 PIECES. When you call "customer service", you'll never talk to anyone except an answering machine. Email is the only communication method. 2 weeks later, they sent me a new part, WITH NO INSTRUCTIONS, FILLED WITH COBWEBS, AND PROVIDED ZERO help in putting the chair back together. Clearly they dug the replacement part out of some warehouse corner, it was disgusting and used. People are horrible, terrible at communication, DO NOT, DO NOT DO BUSINESS WITH THEM unless you want to donate money to a shifty company. AWFUL.