Brian H.

I have been using Taxact for the past several years and it has been getting progressively worse. This year (TY2016) is by far the worst. This is my last time using Taxact. It has a hangup on American Opportunity Credit and the Lifetime Learning Credit. It says you cannot claim both but it requires you to enter your education expenses for both. It then will not let you e-file because it thinks you are trying to claim both credits. A good tax program would be able to discern which tax credit would give you the best tax refund.

Ordered a car vacuum but when the package arrived it was a wall mount bracket for a car vacuum. The webpage from which I ordered the vacuum had pictures and specs for the vacuum but no picture, description or other wording to indicate it was only a bracket. I called the get an RA number so I could return the product. The rep seemed somewhat incompetent and they have yet to send me the RA number. To add insult to injury they wanted me to return it to them using their "discount" shipping service. It would only cost me $9.95 to return a small (will fit in an envelope) $18 item to them.