I had an issue with a lost password for my netgear router, i thought i would try prosoft. unfortunately this was not a task any password unlocker could do. After attempting to find lost password, I wrote to the tech support listed, they responded in less than ten minutes, after a short exchange of info it was determined that it was not possible to unlock my lost password in this case.They were very detailed and professional and when found that they could not help me the CS rep helped me with resetting my router. as well told me they would refund my fee. it was done by the next morning. I can not say enough as to the friendly professional service I got from this company.