We’re in this together! Stay safe with our COVID-19 guide

View
×

Brian H.

  • 1 Review
  • 1 Helpful Vote
  • 0 Thank Yous

Experience: Clothing & Fashion

Member since June 2017

  • Review

    1

  • First Review

    1

  • Thank Yous

    0

  • Fans

    0

  • Profile Views

    145

Review Distribution

1 Review by Brian

6/1/17
If I could give less than 1 star, I would. In April 2017, I called this company to order some earrings for my wife for Mother's Day. There was a little customization needed, as I wanted 2 different names engraved in the earrings (one name on each). They said it would be an additional $25 but they GUARANTEED I'd have it by Mother's Day. That day got closer and closer and never heard from them. I kept calling and the representative kept saying "they're in production and you should have them by Mother's Day." The day before, I still had gotten no order or shipment confirmation nor tracking information. When I called, I told the same rep that had been avoiding the situation that I didn't believe a word she was saying and that I needed to talk to her manager. The manager informed me that the earrings were not in production because of the customization issue; that they had "slipped through the cracks." She assured me then that I would have them by the end of the week (after Mother's Day) and that they would be free. As I write this on 6/1/17, I still don't have the earrings nor have I received any confirmation emails or tracking information. The manager keeps saying "I'll check with production and let you know." I would never order from this company again and if you do, then don't say you haven't been warned. They are truly an awful company.

Brian Has Earned 1 Vote

Brian H.'s review of AlisonAndIvy earned a Very Helpful vote

Brian hasn’t received any thanks yous.

Brian doesn’t have any fans yet.

Brian isn’t following anybody yet.