I had a great experience with this company. My belt arrived a day early, but it had a defect. I emailed their support team and got a response from Shawn early that same evening. He immediately sent a replacement belt that included a return shipping label. The new belt was great, the return went smoothly. Shawn answered all of my questions during the process, and I am very happy with their customer service. I wonder why I waited so long to order it! Durability is not an issue, as it is holding up very well. This is the best belt I've ever owned!