Brian F.

Legal Zoom sucks you in on a low price to handle some tedious government process (like filing a DBA). At the end of filling out their forms, which are really just prettied up versions of awful government forms, they add in the price of the government filing fees, which can double the price you thought you would otherwise pay.

Their customer support is almost non-existent and brain dead when they do reply. I've been waiting "weeks" to get a response that tells me "what" I need to do to fix an issue, because all they did was send some boilerplate with a government form and no directions as to what to do with it. Brain dead.

They have a phone number with a "we'll call you back" option. Nobody calls you back, and if they did the wait time can be so awful, it may as well have a laugh track. Jokes on you.

I looked into "handy person" liability insurance. Next seemed ok pricewise, but then I read the fine print. Essentially, most anything you might do that may require a permit isn't covered. Of course, without paying into licensing, you can't take out a permit, unless you own the building and that's about to go buh-bye too. So in California, Next wouldn't cover replacing a light switch, or tiling a bathroom, which begs the question, why am I paying for their insurance.

So I want to deposit a $30 check and the branch is closed. I use the ATM, and it's rejected with some generic error message. Next, I go to the website to see if it can deposit this way, no option available. I call customer service and am told I need to download the mobile app first, in order for a deposit option to appear on the website. So I'm forced to use their app which I absolutely don't want on my phone, in case it gets stolen. However small the risk, I don't want it when it comes to my money.

I try to install the app. It won't take my VOIP number. I'm forced to use personal number instead. It finally works and I deposit the check, only no deposit option appears on their website. Over the course of three phone interactions, I was hung up on and lied to twice.

This bank has the worst customer service employees, which I could perhaps overlook, if I weren't being annoyed to test by their forcing things on me. The employees won't even connect to a manager, instead they just pass you around among themselves pretending to be managers.

Advance Auto offers a few modes of support, one is email, but all that happens is you "eventually" (think delay) receive an email that states they have no email based support! The next option is chat, you always start off as number 11 in line (i. E. delay), and eventually a rep responds, but with lots of unnecessary delays (e.g. Please provide your name and email (that you already entered to start the chat) so they can delay another five minutes to look things up). The rep pretends to be reviewing things, and while this (delay) happens, the chat always times out, kicking you completely out. The chat has no audio sound cues, so you must inconveniently (by design?) sit monitoring the chat visually to not miss your turn. And of course (conveniently for AA) no transcript is sent. Your last, and more importantly "untraceable" action is to call yes back to the 20th century for "advance" auto. Basically, they've created a system that stalls you out from getting immediate resolution on interests, allowing them to do things like gain interest on millions of dollars of funds their holding for wayward transactions. AVOID!

Also... check out their unbelievable return policy, they've essentially gated customers from returning COMMON parts types, and conveniently, they make no effort to be up front about this.