Brian D.

We arrived at the property Amorgos Gardens, Kato Paphos on Thursday 28th Sept 2017 at 1.30am. First impressions was that it was smelly and dirty. The bed smelt... the insides of the wardrobes smelt fusty with mould as did the kitchen cupboards. The skirting boards were rotting and black due to two floods over the last 3 years. The fridge has black gunge in between the rubber seal. The cooker splash back and tiled area was sticky with grease and cooker filter was yellow with old grease. Paintwork is yellow due to age. The bathroom sealant had ingrained mould and the shower fittings had heavy deposits of ingrained mould... rusty bathroom basket. The outside was worse grubby stained nylon sunbeds. Dusty patio area spiders webs. Paint peeling off wall and black all around the bottom of the wall. The pool area has broken dirty sunbeds.
We took photos displaying this apartment in all it's glory and sent them to the Owner and HomeAway who saw nothing wrong with them. He said!. He did arrange for us to meet with his cleaners the next day. Which we did. And they agreed with what we said. But they did point out that it was clean as they could get it. She stripped the bed as we had slept in it for 1 night to reveal stained pillows and pillow protector and very very stained mattress. Ugh. We had no choice but to find other accommodation. We had booked for 2 weeks so we gave him the key back in the hope that he rent it out for the 2nd week. But when we went round on the last day we found the cleaner there 'CLEANING' and that the Owner had had decorators in. In readiness for the next family. So to us this says that the Owner listened to us and did something about it. But he insists he is under no obligation to refund US!. This building was constructed pre 2006 when building regs did not require a damp proof course and the flood water is evaporating through the building floor which is causing the damp and mould.
Homeaway who we booked with played no part in our complaint insisting it was between us and the owner. The owner will continue to rent his apartment out. And people on a budget will have no choice to put up with this and have their holiday ruined. So the owner refuses to refund us, and HomeAway take no resposibility even although we paid them and not the owner. There is no phone number to speak to anyone at HomeAway just emails so we never got anywhere with them seemingly just standard replies reading others pictures of correspondenceWe shall be taking it further with a lawyer regarding the payment to HomeAway. We would NEVER deal with this company again.