Brian D.

Horrible return policy plain and simple. Got a nice rain jacket for Christmas in the wrong size. Went to get a new size and found out with out a receipt they won't allow you. With so many people getting things shipped for the holidays you would expect them to loosen up a bit and allow for exchanges for the holidays. Now I am stuck with a jacket that is more then $200 that is no good. Don't worry I was once told in a customer service class that every upset customer will tell over 10 people about their bad expierience. That was in the 90s now with internet I will reach more with my voice. Never shopping REI again no wonder Amazon is crushing it.