Brian C.

I used this service for more than two years and had no issues until last month. The site would no longer process my transfers. It took forever to get a live person on the phone and then they put me on hold for an hour.
When they returned to call they said they didn't know why my account did not work and wanted to put me on hold again. I asked if they could contact me when the issue is resolved but to date no one has contacted me. I've sent multiple emails to customer service but I get no reply.
I've had to use another service but am puzzled as to why a business would treat customers like this. I could only think that they have more business than they need.
Poor experience