Brian B.’s Reviews of Sittercity & more

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Childcare

“Dishonest billing practices. Buyer beware.”

5/28/19

This company practices dishonest billing practices. Buyer beware! We were forced to pay for an additional 3 months of service which we did not want. Sittercity would not refund us even though we cancelled on the day they billed us. We filed a dispute and sittercity fought us on that too and had our dispute overturned. I will fight this out of principle and be filing a complaint with the BBB and reopening the credit card dispute as well. Do not give this company your credit card if you aren't prepared to be charged without your consent.

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Sittercity C. – Sittercity Rep Over a year old

Hi Brian, thank you for taking the time to leave your feedback. I'm sorry to hear about your disappointment with your membership on Sittercity. All of our Premium Membership plans are subscription based and automatically renew unless canceled, as stated on the sign-up page, on your receipt, and in our Terms of Use. Members have the option to cancel at any time through their Account Settings or by calling, chatting, or emailing our Customer Success team. We understand that life is busy and it can be easy to overlook our auto-renew policy. We routinely review our communications, and your feedback is very helpful as we look to reduce the potential for confusion.