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On the whole, dealing with NZSale is easy and a pleasant experience. On occasion however the products are not of the quality or nature describe, but NZSale's return policy allows for these to early be returned. However if NZSale have shipped the incorrect item, the customer is still expected to return the item at their cost. This I feel, is not a fair process. If I've changed my mind about an item ordered, fair enough. But getting an item different from the one ordered is not my fault in any way. The process in dealing with incorrectly sent items should be made much easier - other online retailers take care of the entire return process for an incorrectly sent or faulty item.
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I bought slippers. However they are too small. We used the size guide. And now I have to pay $10...
Good afternoon, Brett. I would first like to thank you for posting such an in depth, honest review of our service, as these are the most valuable to us.
Regarding returns, our team should be providing you with a reply paid service for any wrongly received items, and in some cases are able to provide a refund without return. I was hoping that you could provide us with any examples of this not occurring, so that I can look into this, and follow it up with the relevant teams. Additionally, do not hesitate to give us a call on 04 974 7258, Weekdays, if you ever have an issue with an item you received, as our team would love to assist you in any way possible. (: