Brett B.

I booked a hotel using this site first week of Feb 2017 (I was required to put a deposit on the hotel), to travel in May 2017. I found something cheaper, attempted to price match, they would not. So, I cancelled my reservation on Feb 12, after 3 phone calls, 12 emails, and 5 WEEKS later I finally received my initial deposit.
I sent them a copy of everything they required, my bank statement (which I find odd in itself, as they have record of my deposit because they sent me the receipt for it), I also provided the email cancelling my reservation (odd again, they sent me confirmation the reservation was cancelled and I would receive the deposit back). Mind you, I sent that information 2 days after cancelling, they sent me an email requesting the above information.
Terrible customer service... I waited on the phone an average of 30-45 minutes each time I called.