Ordered a product on April 22nd. As of today (May 28), the item has still not shipped out of Amsterdam. I was told on 2 occasions that it would arrive in 5-10 business days. Email responses give me the run around and apologies for the delay, but no action. I asked to cancel my order but they said they couldn't because it had already shipped. Apparently that is not the case. There are many avenues to purchase things online, I highly recommend NOT using this company.