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Bret G.

  • 1 Review
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Experience: Computers & Technology

Member since January 2021

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1 Review by Bret

1/24/21

Short version: Stay away from this sketchy seller - questionable sales practices and no post-sale communication or support.

I purchased Apple Airpods Pro (Latest Model): Complete Set with Wireless Charging Case (product listing) from FirstDealMax. Received reassuring update email updates and eventually the delivery. I bought these to replace previous genuine (bought from Apple) AirPod Pros I had lost. I knew how real AirPod Pros were supposed to sound and work.
Bottom line is the "Airpod Pros" from FirstDealMax came in a plastic pouch (no Apple box)... no big deal. The charger and pods were missing the serial number and correct model number stamps (pictured). Sound was inferior and device connectivity was not as streamlined as genuine AirPod Pros. I attempted to contact FirstDealMax via their web submission form, reply to their support email address and finally called the phone number which just refers the caller back to the website to submit concerns. No response - crickets. Finally submitted charge dispute with VISA for counterfeit product.

Stay away from this sketchy seller - questionable sales practices and no post-sale communication or support. Willing to change opinion if they respond and act responsibly.

Tip for consumers:
Avoid - see my review

Products used:
Apple AirPod Pro (advertised)

Service
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