breona B.

Last month I booked my hotel through Otel.com, not only were the dates switched so when I arrived to check in I was told They couldn't help me, I had to pay expedia.com to help book a room with 3 crying children in the car that day after a 4 hr drive just to have a place to sleep. Which brings me to they wouldn't cancel the reservations for a month away. Forcing me to drive back to Orlando the NEXT MONTH. Taking more time off from work, more gas, another 4 hrs to drive and more Disney tickets so my children weren't bored siting in a hotel missing school. Now let's talk about Otel.com telling me the HOTEL would NOT REFUND me, and upon arrival to the hotel today the hotel MANAGEMENT SAID HE WOULD HAVE GLADLY REFUNDED MY RESERVATION. THAT OTEL.COM never contacted them & they never make a guest feel trapped in a bad reservation /room. Also I have a email that states my room was completely paid for all I needed to do was print the voucher, but upon arrival they didn't see my reservation, then told me I have to pay 18 plus change fee. And it was coming from "otel.com side" that if it was from Rosen Inn@ Pointe they would gladly reverse the fee. Now let's talk about how I was told this was 2 Queen beds that would accommodate 5 people. Only having 1 adult & 3 children... I told them 5 people because my 15 yrs old son is 6"4 so I knew we needed a bigger room/beds. I get here and I'm placed in a room with 2 full beds. Small room, so small in fact I can't use the restroom without my legs touching the toilet paper roll & blocking me from using the tissue. The manager at this hotel said this is the biggest room they have. Not to mention my Autistic 4 year old child's Birthday weekend is ruined.! This OTEL.COM IS THE WORST, UNTRUSTWORTHY, CRIMINALS. PLEASE TAKE HEED TO MY BAD EXPERIENCE WITH THEM. AGAIN THIS Seems like a scamming site. And what I'm being told by the manager here this is NOT THE FIRST TIME THEY'VE HAD PROBLEMS FROM OTEL.COM..