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Brent H.

  • 1 Review
  • 0 Helpful Votes
  • 0 Thank Yous

Experience: Baby & Kids, Business

Member since February 2020

  • Review

    1

  • First Reviews

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  • Thank Yous

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  • Fans

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  • Profile Views

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Review Distribution

1 Review by Brent

2/7/20
I paid for one year of their service in December of 2018. The app didn't work correctly on one of my children's cell phones, so I told them to just cancel the service. I did NOT ask for a refund for that year.

A year later... I was checking my credit card bill for December 2019 and saw that they billed me for another year!!!

I contacted their customer support email that very same day, asking them to cancel my service and give me a refund for this new charge. After all, I hadn't used the service at all during the previous year that I paid for.

It is now February 7th and I've contacted them a dozen times since then, and they still have NOT given me a refund!

They are ROBBING ME.

Every time I contact them, each representative simply replies with a standard BS answer.

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