I paid for one year of their service in December of 2018. The app didn't work correctly on one of my children's cell phones, so I told them to just cancel the service. I did NOT ask for a refund for that year.
A year later... I was checking my credit card bill for December 2019 and saw that they billed me for another year!!!
I contacted their customer support email that very same day, asking them to cancel my service and give me a refund for this new charge. After all, I hadn't used the service at all during the previous year that I paid for.
It is now February 7th and I've contacted them a dozen times since then, and they still have NOT given me a refund!
They are ROBBING ME.
Every time I contact them, each representative simply replies with a standard BS answer.