Order a 135KVA UPS. It was shipped with only stirofoam pieces holding the item. The box was too big for the item. No extra packaging to protect it from damage. It split the UPS in half. I emailed back to TigerDirect about additional packaging because the box was ripped apart. As heavy as it is, it should have been package a lot better, just as if it was brand new. No response. I had to provide pictures of the damage. Its day nine of 4-10 days, no reply about the return packaging issue. Returns take way too long. I am paying interest on that money. New Egg and Amazon does pretty good when they shipped my other UPS's.