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Brensha S.

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Experience: Clothing & Fashion, Shopping

Member since February 2019

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1 Review by Brensha

2/28/19
Verified purchase
I'm very frustrated when I pay Up to $200 a month for this service and have to go 4-5 days without any new clothing to wear. GB needs to work on getting shipments out faster and taking into account processing and shipping times. I would've kept my higher plan if this had been done but I was Still receiving shipments slower. Besides this important issue, I am Pleased with the app and variety of styles and sizes that are a available from GB.
gwynnieb
Gwynnie B. – Gwynnie Bee Rep
Hi Brensha,

Thank you for sharing your feedback.
We are glad to learn that you are happy with the styles, sizes and other aspects of our service

With reference to shipping timelines, we do our best to keep processing times well under 72 hours and USPS delivery to a max of 4 business days. However, at times, delays do occur, for which we have appropriate compensatory incentives in place. Having said that, to mitigate the risk of being without any Gwynnie Bee garments, if we may suggest – you may want to return garments in separate shipments with a lag of a couple of days. This way, you would not be without your favorite garments at any time. (Eg: For a shipment of 5 garments, you may want to return notify and send back 2 today and the remaining 3 after 2 days). Do feel free to reachout for additional return labels for this purpose, we’ll be happy to help.

We do hope this helps you get the most out of your subscription.

Kindest regards,
Gwynnie

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