Brennen S.

Purchased a dct 8000 with stray voltage brand new, they made me cancel my claim and pay 65$ for a replacement. After they sent a fake tracking number and never sent the pump so they could get my claim canceled on paypal. Don't buy their junk.

Samsung has the worst customer support. You will get connected to a foreign country and spend hours on the phone my dryer broke down 4 months after buying it and I still have not come to a resolution 3 months later. Horrible customer service and warranty suppory.

Purchased a dryer with buyer protection plan, a few months after purchase it broke down and it's been 3 months I still have no dryer and 2 children with ruined clothing. Horrible slow service.

So I ordered a sectional from this company because the price was appealing. Biggest mistake ever. The couch was lost in transit and arrived damaged internally. After the warranty was filed over 1 year they sent repeated techs out to my house to evaluate the couch. If it was not for me calling them every week they would have done absolutely nothing. They send repair parts for the couch to the wrong address two times and when I finally received the parts that were suppose to fix the frame for my couch the box included 2 new couch cushion zip up covers... Finally after a year of phone calls, tech reports and a complaint with the BBB they offered to refund the purchase. They mailed the return check to the wrong a dress and it has been lost in the mail every since for 2 months. Horrible company. Bunch of liars, very helpful during the sale but after good luck.