Brennan H.

I was going to purchase an item off Lazerpoint.com. I paid for everything and was expecting my item to come for my son on Christmas (I even paid for faster shipping) but I sadly found out that http://www.lazerpoint.com/ had not even shipped my item days after I purchase. They told me that they needed a picture of the card I used to purchase so I gave them one. Expecting my package to ship, I come to find out that they did not like the picture I had. This is already past the arrival date. So I keep them in contact asking why I would even need to show a picture of my card to them because NOBODY else on the internet requires this...? So after a few e-mails back and forth I finally take the picture. I send it to them and they send me back an e-mail saying that they did not hear a response from me soon enough and that they canceled my order. I was responding as soon as possible (the same day) and we kept in contact the whole time. They also included that I could re-purchase the item if I would like but the refund process would take 25 - 30 days. So I look at the item, and now it is $145 instead of $105 and they still have my money. Talk about horrible customer service.