I ordered this item as a Christmas present for myself and never received it. I reported the issue to JTV and they denied the claim stating that I must contact my local police department and notify them of the loss. After months of going back and forth with JTV. I had to take a 260.00 loss for an item that I never received. This is very disappointing since was something that did for myself after losing my husband a short time before. Be careful when ordering from this company.