After finding unauthorized charges on my credit card, I called "customer service" for Bella Serata. The agent answering my call went thru all of her SCRIPTED responses... not paying any attention to my request or question. When I requested a supervisor, she said no one was available... only to be connected to a supervisor after I demanded. They offered a 50% return on the charges to my card... I never authorized those charges. She said I would not be able to find anyone to talk to me with the company other than them. I find this hard to believe. I will try to reach company management on Monday.